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Residents Survey 2025/26

The questions below are designed to provide us with an understanding of how residents rate the following areas:

  •  satisfaction with the local area
  •  satisfaction with the way the council runs things
  •  trust in the council
  •  responsiveness of the council
  •  how informed residents feel
  •  perception of the value for money the council provides

This survey relates only to services provided by Three Rivers District Council. A number of services are delivered by Hertfordshire County Council and we are not asking you to comment on them. Below is an example of services provided by Three Rivers District Council and Hertfordshire County Council:

An example of the services Three Rivers District Council provides are:

  • Benefits
  • Community safety
  • Planning
  • Housing needs and homelessness
  • Leisure services
  • Parks and green spaces
  • Public health and protection (air quality, odour and noise pollution and licensing)
  • Waste and recycling collections

 An example of the services Hertfordshire County Council provides are:

  •  Adult care and children's social care
  •  Highways and transportation (including street lights, traffic lights, potholes, gritting, road works and repairs, verge maintenance)
  •  Household Waste Recycling Centres (tip/dump)
  •  Schools admissions, free school meals and transport
  •  Trading standards
  •  Libraries
1.  

Overall, how satisfied or dissatisfied are you with the way Three Rivers District Council runs its services?

Three Rivers District Council, are responsible for a range of services such as refuse collection, street cleaning and planning. The following questions are around how satisfied you are with the services.

2.  

How satisfied are you with the services provided by the following departments:

Benefits (including housing benefit and means tested council tax benefits)
Business Rates (including billing, and business rate relief)
Council Tax (including billing , discounts and exemptions)
Customer Service Centre (including the Visitor Centre in Three Rivers House, phone lines and general enquiries emails)
Elections and Democratic Services (including committee services and council meetings)
Environmental Health Residential (including houses of multiple occupation, nuisance reports, empty residential properties, high hedges)
Environmental Protection (including grounds maintenance, animal control, cemeteries, street cleansing)
Waste and Recycling (including domestic bin collections, trade bin collections)
Housing (including homelessness, housing register, private sector housing)
Trees and Landscapes (including applications for works, tree protection orders and trees on council owned land)
Leisure (including parks and open spaces, adult leisure services, children's leisure services, play areas, Artistsmeet)
Licensing (including taxi and private hire, premises and street trading)
Parking and Transport (including council owned car parks, traffic regulation orders, cycle paths)
Partnerships (including Healthy Hubs, cost of living support, crime and safety, community events)
Planning and Planning Policy (including applications, enforcement, pre-application advice, Local Plan)
Watersmeet (including films, pantomime, live shows and venue hire)
4.  

To what extent do you agree or disagree that Three Rivers District Council provides value for money?

5.  

To what extent do you think Three Rivers District Council acts on the concerns of local residents?

6.  

How much do you trust Three Rivers District Council?

7.  

Who do you trust most to make decisions about how services are provided in your  local area?

8.  

And which individuals do you trust most to make decisions about how services are  provided in your local area?

9.  

Are you aware that Three Rivers has a corporate framework  that is the council’s overarching strategy that sets out the council’s key objectives and priorities for the following three years.

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10.  

Overall, how well informed do you think Three Rivers District Council keeps residents about the services and benefits it provides?

11.  

Overall, how well informed do you feel about what the council does to protect the natural world within the district?

12.  

To what extent do you agree or disagree that Three Rivers District Council is easy to contact?

13.  

If you have contacted Three Rivers District Council in the last 12 months, which of the following methods did you use the most?

14.  

To what extent do you agree that Three Rivers District Council is taking action to reduce the impacts of climate change?

The next questions ask you to think about the district as a whole.

15.  

To what extent do you agree Three Rivers is a great district to live in?

16.  

Please tell us up to three things that you value the most in the Three Rivers district area

The next questions ask you to think about ‘your local area’. When answering, please consider your local area to be the area within 15 – 20 minutes walking distance from your home.

17.  

 Overall, how satisfied or dissatisfied are you with your local area as a place to live?

18.  

Thinking about your local area, how concerned are you of the following? 

Rubbish or litter lying around
People using or dealing drugs
Vandalism, graffiti and other deliberate damage to property or vehicles
People being drunk or rowdy in public places
Noisy neighbours
Groups hanging around the streets or in public places
19.  

How safe do you feel when outside in your local area during the day? 

20.  

How safe do you feel when outside in your local area after dark? 

21.  

To what extent do you agree that your local area is a place where people from different ethnic backgrounds get on well together? By getting on well together, we mean treating each other with respect.

22.  

If you could see your local area three years from now, what is the single biggest change you would want to see?

23.  

How important is it that we as individuals act to reduce the impacts of climate change?

24.  

How confident are you with using your recycling bins?

The question relates to separating your household waste into the appropriate bins.
25.  

What do you consider to be the biggest concern for your household over the next three years?

Please select up to three
26.  

Do you work within the Three Rivers district boundary

27.  

To what extent are you expecting to work from home in the future compared to currently?

Why do we need to collect demographic information when you share your views with us?

Demographic information helps us learn who we're receiving feedback from, and if the feedback we collect represents the views and experiences of the local community. It can help us identify any themes or issues that are specific to a group of people.  Each question will have the option to select "prefer not to say".

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31.  

About me

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33.  

Do you wish to be included in the prize draw for a chance to win one of three £60 vouchers for Watersmeet in Rickmansworth


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34.  

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